Introducing measures to welcome people with disabilities
Sustainable purchasing
- Solution type
- Everyday action
This approach aims to guarantee a dignified welcome and a quality experience for all users, whatever their physical or cognitive abilities. It goes beyond mere regulatory compliance to become part of a genuine culture of inclusive hospitality. The establishment commits to adapting its infrastructure, communication and services to meet the specific needs of at least two types of disability (motor, visual, hearing or mental).
- Sector:
- France
Its features
Design of spaces
Creation of a smooth and consistent guest journey, from the entrance to the accommodation, including the dining and leisure areas (ramps, adapted signage, adapted rooms).
Services and communication
Introduction of accessible information tools (menus in braille or large print, hearing loops, welcome booklets simplified in easy-to-read-and-understand format - FALC)
Training and Procedures
Training teams in welcoming and providing specific support to people with disabilities, to ensure their safety and comfort.
Recognition and Certification
Showcasing efforts through state labels (such as Tourisme & Handicap) or regular internal audits of the facilities.
Social Inclusion (SDG 3 & 10)
Promoting health, well-being and the reduction of inequalities by giving everyone the opportunity to travel and work in optimal conditions.
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